Frequently Asked Questions
1. What makes the Malabae Hands-free, Wearable Breast Pump unique?
The Hands-free, Wearable Breast Pump stands out with its cordless design, allowing you to pump anytime, anywhere without being tethered to a power outlet. It combines convenience, comfort, and discretion in one innovative package.
2. Is the Malabae Hands-free, Wearable suitable for all breast sizes?
Yes, the hands-free pump is designed to fit a range of breast sizes comfortably. The soft silicone cups adapt to your body's contours, ensuring a secure and gentle fit. The pump also comes with different size breast shields to ensure a perfect fit
3. How do I charge my breast pump?
Charging is easy! Use the provided USB cable to connect the pump to a power source, such as a computer or wall adapter. A full charge typically takes a few hours and provides hours of pumping.
4. How long does the battery last on a full charge?
The battery life varies based on usage, but you can expect 2-4 pumping sessions on a single charge. The LED display on the pump indicates the battery level, ensuring you're always informed.
5. Can I adjust the suction and massage modes?
Absolutely! The Malabae Ultimate Freedom Wearable Breast Pump offers 12 customizable suction settings and 4 different expressing and massage modes, allowing you to tailor the pumping experience to your comfort and mimic your baby's natural nursing rhythm
6. How do I clean the Malabae, Hands-free Wearable, Breast Pump?
Disassembling and cleaning the pump is a breeze. Disconnect the battery first. All silicon and plastic parts can then be washed with warm soapy water. We do not recommend using a steam or UV sterilizer to clean the parts, but the parts can be sterilized in boiled water for 5 minutes. All parts that come into contact with breast milk are made from BPA-free materials, prioritizing the safety of your baby.
7. How will I know if order is placed successfully?
Upon successful placement of your order, you'll receive a confirmation email with details about your purchase. Alternatively, contact our customer support with your order number for real-time assistance.
8. How will my pump be delivered to me?
We partner with reliable shipping services to deliver your Wearable Breast Pump straight to your doorstep. You'll receive a tracking number once your order is dispatched, allowing you to monitor its progress.
9. How do I check the status of my order?
Upon successful placement of your order, you'll receive a confirmation email with details about your purchase. To check the status of your order, log in to your account on our website and navigate to the "Order History" section. Alternatively, contact our customer support with your order number for real-time assistance.
10. Do you allow returns?
If you decide to return a product for any reason, we have a 30-day refund policy. The item must be in its original, unused condition, including all packaging. To initiate the return process, kindly send us an email at hello@malabae.com.au, including your order number. Please note that refunds are contingent upon approval after we receive and inspect the returned item. The customer is responsible for covering the shipping costs associated with the return. For additional details, please refer to our comprehensive refund policy.
11. Do you have a manufacturing warranty on your breast pumps?
Certainly, we offer a 12 month warranty. Please see the warranty page for more information.
12. Can I claim my pump on Private Health Insurance?
As a locally owned and operated Australian company, we ensure compliance with all requirements for claiming our wearable breast pumps through eligible health insurance policies. If your health fund covers breast pump claims, please contact us with your order number. We will promptly provide you with an official tax invoice that meets your insurance provider's criteria, ensuring a smooth claim process.
Please note that not all health insurance policies include breast pump claims. We recommend verifying eligibility with your provider beforehand.