Shipping policy
Welcome to our Shipping Policy! This page outlines the details regarding the shipping of products ordered from our website. Please read this policy carefully before making a purchase. By placing an order, you agree to abide by the terms and conditions outlined in this policy.
Shipping Destinations
We currently ship to addresses within Australia and select international destinations. If you are located outside of these areas and are interested in purchasing our products, please contact us for further assistance.
Shipping Methods
We offer the following shipping methods:
- Standard Shipping: Delivery typically takes 3-7 business days within Australia.
- Express Shipping: Delivery typically takes 1-3 business days within Australia.
- International Shipping: Delivery times vary depending on the destination and selected shipping method.
Please note that delivery times are estimates provided by Australia Post and may vary due to factors beyond our control, such as weather conditions or customs delays.
Shipping Costs
Shipping costs are calculated based on the selected shipping method, the weight of the package, and the destination address. The shipping cost will be displayed during the checkout process before you confirm your order.
Pre-Orders
For products available for pre-order, please note that the estimated shipping date will be clearly specified on the product page. Pre-orders will be shipped as soon as the product becomes available. If your order includes both pre-order and in-stock items, the entire order will be shipped once all items are available unless otherwise specified.
Order Processing Time
Orders are typically processed within 1-2 business days of payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery online through the Australia Post website or app. If you encounter any issues with tracking your order, please contact our customer support team for assistance.
Delivery Issues
In the event of a delivery issue, such as a lost or damaged package, please contact us immediately. We will work with Australia Post to resolve the issue and ensure that you receive your order in a timely manner.
Customs and Import Taxes
International orders may be subject to customs duties and import taxes, which are levied once the package reaches its destination country. Any additional charges for customs clearance are the responsibility of the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so we recommend contacting your local customs office for further information.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at hello@malabae.com.au. Our customer support team is available to assist you during our regular business hours.
Note: This Shipping Policy is subject to change without prior notice. Please review this page periodically for any updates or amendments. Last updated: 27/01/2024.