Warranty

At Malabae, we are committed to providing you with quality products and ensuring your satisfaction. Our 12-month warranty reflects our confidence in the durability and performance of our items.

What Does the 12-Month Warranty Cover?

Our 12-month warranty covers manufacturing defects and faults in materials for a period of 12 months from the date of purchase. This warranty applies to the original purchaser and is non-transferable.

What's Included:

  1. Manufacturing Defects: We stand behind the quality of our products. If you encounter any manufacturing defects within the warranty period, we will repair or replace the item at no additional cost to you.

  2. Faulty Materials: Should any component or material prove faulty within the first 12 months, we will take the necessary steps to address the issue promptly.

What's Not Covered:

  1. Normal Wear and Tear: The warranty does not cover damages resulting from normal wear and tear over time.

  2. Misuse or Neglect: Any damages resulting from misuse, neglect, accidents, or improper handling are not covered by this warranty.

  3. Liquid Damage: The warranty does not include liquid damage, such as water or milk entering the breast pump motor.

How to Claim Your Warranty:

  1. Contact Us: If you believe your product is covered by our 12-month warranty, please reach out to our customer support team at hello@malabae.com.au.

  2. Provide Proof of Purchase: To initiate a warranty claim, you will need to provide a copy of your original purchase receipt or order number.

  3. Evaluation: Once we receive your claim, our team will evaluate the issue and provide instructions on the next steps, which may include repair, replacement, or other appropriate measures.

Additional Information:

  • The warranty period begins from the date of the original purchase.
  • The warranty is valid for items purchased directly from Malabae or authorized retailers.
  • Customers are responsible for any shipping costs associated with warranty claims.

At Malabae, we value your trust in our products, and our 12-month warranty is our commitment to your satisfaction. If you have any questions or concerns, please don't hesitate to contact our dedicated customer support team. Thank you for choosing Malabae!